What you will build on Freshdesk
Each is one formula on live data. These are examples of the syntax: the column names will follow Freshdesk's own fields once the integration ships.
=data.tickets.count(id, group, A2, status, "open") =data.ratings.count(id, score, "good")/data.ratings.count(id) =data.tickets.avg(first_reply_hours, agent, A2) Tables from Freshdesk
Tickets · Agents · Groups · Satisfaction ratings
Your data stays in Freshdesk
Sheets will run on Freshdesk's own app platform, so your data is read where it already lives. We plan to list it in the Freshworks Marketplace.
Vote for Sheets for Freshdesk
A thumbs up moves Freshdesk up the roadmap. Leave your e-mail address too and we write once, when it ships.
Questions
Is Sheets for Freshdesk available?
Not yet. Freshdesk is on the Sheets roadmap. Give it a thumbs up and leave your e-mail address on this page: we tell you when it is ready, and the votes decide what we build next.
What will Sheets read from Freshdesk?
Your tickets and agents, as tables: Tickets, Agents, Groups, and Satisfaction ratings. Each table becomes a data source that formulas, pivot tables and charts read live.
Will Sheets change anything in Freshdesk?
It is planned read-only: Sheets reads your Freshdesk data and does not change it.
What works today?
Sheets works today with QuickBooks Online, Xero, Shopify, WooCommerce, BigCommerce, HubSpot, FreshBooks, monday.com, and Asana.
Want Sheets for Freshdesk?
Requests decide what we build next. We write once, when it is ready.
85 tools on the integrations page