What you will build on Intercom
Each is one formula on live data. These are examples of the syntax: the column names will follow Intercom's own fields once the integration ships.
=data.tickets.count(id, group, A2, status, "open") =data.ratings.count(id, score, "good")/data.ratings.count(id) =data.tickets.avg(first_reply_hours, agent, A2) Tables from Intercom
Tickets · Agents · Groups · Satisfaction ratings
Your data stays in Intercom
You will sign in with your Intercom account and give Sheets read access. Sheets runs on our servers in the EU and reads your data through Intercom's API when a sheet opens or refreshes. We plan to list it in the Intercom App Store.
Vote for Sheets for Intercom
A thumbs up moves Intercom up the roadmap. Leave your e-mail address too and we write once, when it ships.
Questions
Is Sheets for Intercom available?
Not yet. Intercom is on the Sheets roadmap. Give it a thumbs up and leave your e-mail address on this page: we tell you when it is ready, and the votes decide what we build next.
What will Sheets read from Intercom?
Your tickets and agents, as tables: Tickets, Agents, Groups, and Satisfaction ratings. Each table becomes a data source that formulas, pivot tables and charts read live.
Will Sheets change anything in Intercom?
It is planned read-only: Sheets reads your Intercom data and does not change it.
What works today?
Sheets works today with QuickBooks Online, Xero, Shopify, WooCommerce, BigCommerce, HubSpot, FreshBooks, monday.com, and Asana.
Want Sheets for Intercom?
Requests decide what we build next. We write once, when it is ready.
85 tools on the integrations page