ServiceNow reporting in a live spreadsheet (planned)

Planned reports

What you will build on ServiceNow

Each is one formula on live data. These are examples of the syntax: the column names will follow ServiceNow's own fields once the integration ships.

=data.tickets.count(id, group, A2, status, "open")

Backlog by group. Open tickets per group and priority.

=data.ratings.count(id, score, "good")/data.ratings.count(id)

Satisfaction trend. Good ratings as a share of all ratings, by month.

=data.tickets.avg(first_reply_hours, agent, A2)

Response time. Median first-response time per agent.

The data

Tables from ServiceNow

Tickets · Agents · Groups · Satisfaction ratings

How it will run

Your data stays in ServiceNow

Sheets will run on ServiceNow's own app platform, so your data is read where it already lives. We plan to list it in the ServiceNow Store.

Want it?

Vote for Sheets for ServiceNow

A thumbs up moves ServiceNow up the roadmap. Leave your e-mail address too and we write once, when it ships.

Customer support: also planned

Zendeskplanned

Intercomplanned

Gorgiasplanned

Help Scoutplanned

tickets and agents

FAQ

Questions

Is Sheets for ServiceNow available?

Not yet. ServiceNow is on the Sheets roadmap. Give it a thumbs up and leave your e-mail address on this page: we tell you when it is ready, and the votes decide what we build next.

What will Sheets read from ServiceNow?

Your tickets and agents, as tables: Tickets, Agents, Groups, and Satisfaction ratings. Each table becomes a data source that formulas, pivot tables and charts read live.

Will Sheets change anything in ServiceNow?

It is planned read-only: Sheets reads your ServiceNow data and does not change it.

What works today?

Sheets works today with QuickBooks Online, Xero, Shopify, WooCommerce, BigCommerce, HubSpot, FreshBooks, monday.com, and Asana.

Want Sheets for ServiceNow?

Requests decide what we build next. We write once, when it is ready.

Tell me when it's ready

85 tools on the integrations page